209, 2014

Bike shop interview questions

Get Organized, Small Business Advice, Tips and Tricks for Bike Shops|Comments Off on Bike shop interview questions

Bike shop interview questions (Communication skills)

  • - What's most important to you in a new position?
  • - What major challenges and problems did you face?
  • - What do you see yourself doing within the first days of this job?
  • - What have you done to support diversity in your unit?
  • - What support training would you require to be able to do this job?
Be prepared to discuss in detail and with examples your five or six main attributes. Describe your weaknesses as strengths. Be sure that you refer to something that was beyond your control.

Bike shop interview questions (about Strengths and Weaknesses)

  • - What do you believe are your key strengths?
  • - Who else have you applied to/got interviews with?
  • - How do you see your job relating to the overall goals?
  • - What assignment was too difficult for you?
  • - When was the last time you were in a crises?
Your answer will affect the rest of the interview. Don't talk about previous experience that is not related to the position in question. Don't feel too much pressure as you have been asked many strict questions that you are unable to answer well.

Bike shop interview questions (Video interview)

  • - What would you say are your strong points?
  • - What were the responsibilities of your last position?
  • - What was the most important task you ever had?
  • - Situation in which you had to arrive at a compromise.
  • - How have you changed in the last five years?

Bike shop interview questions (Situational interview)

  • - What is the difference between a good position and an excellent one?
  • - What have you been doing since your last job?
  • - What would make you happy in a job?
  • - What do you think, would you be willing to travel for work?
  • - What attracted you to this company?
Nothing looks worse than a candidate who knows nothing about the company. Prepare a list of things you want to say in the interview. Be very thoughtful about your answer.

Bike shop interview questions (Behavioral interview).

  • - How do you decide what gets top priority when scheduling your time?
  • - Give me an example of a high-pressure situation?
  • - Give examples of ideas you've had or implemented.
  • - Tell me about how you worked effectively under pressure.
  • - What kinds of situations do you find most stressful?

Bike shop interview questions (Basic interview).

  • - Do you prefer to work independently or on a team?
  • - How long would you stay with our company?
  • - Example when you went above and beyond the call of duty.
  • - Do you know anyone who works with our company?
  • - What is more important to you: the money or the work?
Just wait for them ending their questions then answer. If interviewing for a professional-level position, be ready to answer questions about standards within the industry. Do not forget to ask for the names of interviewers. And then, remember to give them a polite thank you.

Bike shop interview questions (Phone interview).

  • - What is your greatest achievement outside of work?
  • - What are the qualities of a good leader?
  • - How well did your college experience prepare you for this job?
  • - Tell me about yourself.
  • - Tell me about an important issue you encountered recently.
Never use any adjectives for these sort of Bike shop interview questions. Illustrate your examples with experiences from previous jobs, internships, activities, team involvements and community services. Make sure the experience is relevant.

Bike shop interview questions (Competency Based job interview).

  • - Did you feel you progressed satisfactorily in your last job?
  • - When given an important assignment, how do you approach it?
  • - Tell me about an important goal that you set in the past.
  • - Tell me about a difficult experience you had in working.
  • - What was the most complex assignment you have had?
You may receive very helpful advice from an outsider who, like the interviewers, may tell if you answer properly or not. Don't get trivial or negative answering Bike shop interview questions. Nothing looks worse than a candidate who knows nothing about the company.
3108, 2014

What is EMV?

Customer Service, EMV, Other, Small Business Advice, Tips and Tricks for Bike Shops|Comments Off on What is EMV?

What is EMV?

 What is emv? U.S. banks are switching up the insides of your customers’ credit cards. They’re adding something called EMV technology, which stands for “Europay, MasterCard, and Visa.” Translation: Credit cards will be equipped with a super-small computer chip that’s extremely hard to counterfeit. If you’ve gotten a card recently, chances are has this technology.

Why the changeover?

Here’s a crazy statistic: Almost half of the world’s credit card fraud now happens in the United States—even though only a quarter of all credit card transactions happen here. The banks want to rein this in ASAP by moving away from magnetic-stripe cards, which are much easier to counterfeit. The recent Target and Neiman Marcus security breaches also added motivation. So how exactly will this affect your business? For starters, you’ll need a new processing device to read the information in the chip cards. This can get expensive. Also, come October 2015, businesses that don’t have an EMV processing device could be on the hook for fraudulent chip card transactions.

How EMV Effects You.

We’re here to give you all the essential information about how the upcoming changes will affect you. Let’s go thru the nuts and bolts and answer the most common questions asked about EMV.

Will migrating my business to EMV cost me an arm and a leg?

Companies that supply your card readers will require you to change machines. It is a different technology but in the long run it will be safer for your business. Rent or buying options are always available. Companies like Square, a popular card reader are working on making affordable card reader options for small businesses.

What’s the deal with this "liability shift”?

Here’s the lowdown: Currently, if you run a fraudulent card, banks absorb the costs. Starting in October 2015, if someone pays with a fraudulent chip card, and you’re not set up with an EMV card reader, the banks will no longer be liable. So say, for example, a fraudster buys $30 worth of repairs at your bike shop with a counterfeit EMV chip card. If the restaurant doesn’t have a chip card reader to process the transaction, it could be on the hook for the $30.

Is this completely new technology?

Nope. Most of the world, including Europe, has been using chip cards for years. The United States is actually the last major market still using magnetic-stripe-only cards.

Will chip cards be swiped the same way as magnetic-stripe cards?

It’s a totally new dance we call the “chip-and-dip.” Chip cards are inserted, or “dipped,” into the payment device and left in place for the entire transaction as the reader and card talk back and forth. That’s when the magic happens. Getting set up with a EMV-enabled device is a good thing to start considering. Adding this expense into your budget now will save you money down the road. The sooner you’re set up, the sooner your business will be better protected. Have you looked into switching to an EMV reader? What did you find?
808, 2014

10 Small Business Productivity Apps Everyone Should Know About

Get Organized, iPhone apps, Other, Small Business Advice|Comments Off on 10 Small Business Productivity Apps Everyone Should Know About

The most surprising part of running a business is how much time is taken up caring for the back end of your business.  Whether you’re tracking expenses or searching for phone numbers, administrative work can eat up the better part of your workday if you let it. Keep on task by using some of the more common apps. Here are some of my favorite.

1. Project ManagementBasecamp

Cost: starts at $20/month; 60-day free trial available

If you feel like you have been reordering your to-do lists for hours and still are not getting any closer to meeting your goals, your project management software may be the hidden culprit. There is a reason that Basecamp is used by over 285,000 companies for completing hundreds of thousands of projects: it has a slick interface, user-friendly to-do lists with drag and drop capabilities, and the ability to add multiple users to a project to share files, discuss details and even assign tasks. Project managers can select who has access to information for any given project within the system, and people can even respond via email. Everything is stored together under the project for future reference. Basecamp is a web-based tool, but there are also apps on Android and iPhone.

2. Document SharingDropbox

Cost: free for up to 2GB

If you don’t have time to constantly email documents over and over again to the folks that need them, Dropbox is a dream. Simply create a shared folder, have your user accept the invitation, and voila – you’ll have a folder that syncs to all of your computers and devices – and those of any of your co-workers or team members as well. (Who needs thumb drives)?

3. Group Chat: Atlassian HipChat

Cost: free for up to two users, $2/month for more

Want to communicate with your entire team even when they’re working remotely? HipChat gives you a chatroom, video and file sharing capabilities, as well as the opportunity to chat one-on-one. Why is it time-saving? Because it takes away the need to pick up the phone, text or use time-sucking alternatives like Facebook chat, where numerous distractions are abound.

4. Expense Tracking: Shoeboxed

Cost: free plan, or paid plans ranging from $9.95 to $99.95/month (free trials and a free DIY plan are available)

Shoeboxed turns your pile of receipt into usable digital data. Simply snap a photo with your phone (or email receipts in), and Shoeboxed will digitize, organize and classify them for you. It works with Quickbooks and other accounting apps. A free plan includes five receipts a month and unlimited document storage; $9.95 lets you submit up to 1000 documents via prepaid envelopes, and includes tax advice as well.

5. Mileage & Maps TrackingMileIQ

Cost: free for up to 40 trips a month or $5.99/month for an unlimited plan)

If you know you’re forgetting to claim all of your mileage deductions when tax season rolls around, and you want to avoid doling out extra cash to Uncle Sam, MileIQ will come to your rescue. This iPhone app allows you to drive and classify each trip as business or personal with a single swipe. You can even classify multiple trips at once. A mileage log can be edited easily for expense reports or taxes.

6.  Credit Card ProcessingSquare

Cost: 2.75 percent/swipe

Offering services on the go? Instead of copying down credit card numbers for later, use Square. They supply a free scanner that attaches to your tablet or Smartphone. Just swipe the card and you’ll be able to receive payments through the Square app for a small percentage.

7. Contact Management: Highrise

Cost: free, paid plans from $24 to $99/month

Some people are more talented than others at remembering names and faces, but the details can get lost on anyone. Track your clients and leads, their contact information and all of the pertinent details: how you met, who referred you, the name of their company, their social media profiles, websites and any other fields you would like to be able to pull up when needed. Each contact gets their own page, and you and your team can add notes and details, and even assign tasks (such as sending thank you notes) to a specific person. It is also useful for tracking deals, proposals and leads … without having to rummage through messages in email and various social media networks. 

8.  Travel & Calendar Sync ManagementMynd

Cost: free

Mynd is an interesting app that synchronizes all of your calendars, but it has another feature that is incredibly useful: if you are one of those people who's chronically late because you consistently underestimate the amount of time it’ll take you to drive somewhere, this iPhone app will look at weather and travel conditions and let you know when it’s time to go (as long as the address of where you're headed is written in your calendar). Mynd will then launch your favorite navigation app on your phone so you can get there. Meetings that start on time end on time and Mynd helps you get there so you don't hold everyone else up. 

9.  ContractsOurDeal

Cost: free to $29.99+

If you’ve been sending people contracts via email, and then waiting for them to sign them and mail or fax them back, OurDeal can speed up the process. It allows you to create secure and confidential written agreements electronically and even has templates to select if you don't have your own contract to upload. 

10. Easy List and Notes: Evernote

Cost: free
Evernote is the grandfather of note-taking apps. This product works seamlessly as you move from your mobile device to your desktop, something business professionals increasingly do throughout the day. Whether you want to keep track of an upcoming business trip, save your favorite web pages while you're researching online, or simply share notes with colleagues, Evernote makes it a cinch.

What are your favorite time-saving apps and tools? Tell us about them in the comments.

1606, 2014

Twitter Lauches Re-Marketing

Small Business Advice, Tips and Tricks for Bike Shops, Twitter News|Comments Off on Twitter Lauches Re-Marketing

Twitter advertisers can now push their advertisements to Twitter users who have recently visited their website. This feature is available for all types of ads, including twitter cards, follower campaigns, and promoted tweets. The remarketing ads also work in conjunction with Twitter’s conversion tracking so you can obtain data throughout the entire customer journey.

How you can take advantage

When using remarketing data in your ads you’re able to serve up your advertisements to a tailored audience who may already be interested in your product or service. Remarketing ads can help turn website browsers into potential customers by offering highly-relevant messaging to keep your business on the top of their minds.
307, 2012

How to Use Twitter for Customer Support

Social Media Tips, Tips and Tricks for Bike Shops|Comments Off on How to Use Twitter for Customer Support

You can use Twitter for more than just gaining a huge mass of followers. It’s also a great way to engage with customers--even dissatisfied ones--and turn them into happy advocates of your business in less time than traditional customer service often takes. All it takes is being active on Twitter and following a few simple steps. Track the entire conversation around your business To use your business’s Twitter account for customer service, first you’re going to need to identify Twitter users in need of your help. These customers may not be following you on Twitter or even talking directly to you, so you’ll need to check more than just your regular Twitter feed. Try creating a few saved searches for words and phrases customers are likely to use on Twitter when talking about you. Creating a saved search on Twitter is easy; just search for your company or product names using the box at the top of your Twitter page. Once the search results are up, click on the Save this search button and you’ll be able to repeat this search easily again later by going to the Searches tab on your Twitter page. The searches tab is available just bellow the box for new tweets at the top of the page. If your company uses a Twitter client or service other than Twitter.com, like Hootsuite the exact process for this might be different. You should be able to set up custom searches just as easily in other services, but you can use Twitter.com if you have any problems. You’ll obviously want to use search for your company name as well as "#yourcompanyname", but also try the names of your more popular products and commonly used terms for what you do. Respond Quickly and Helpfully If your company has a customer service person or a social media manager ask them to look through your saved searches once or twice a day for customers who are upset or in need of help. Make sure the tweets are recent; otherwise, if you’re contacting them days later they may have already solved the problem and you may just end up upsetting them again. Once you’ve identified a customer who needs your help, send them a quick @Reply (by clicking reply, beneath a relevant tweet or beginning your message with @customername) offering information or assistance. If it’s possible to solve the problem over Twitter, then feel free to do so. Otherwise, try to direct them to someone within your company who can get the problem fixed quickly. Don’t just tell them to call the shop or email the shop as they’ve probably already tried; the goal is to provide help faster than users can receive it from traditional channels. You’ll want to chiefly use @Replies especially when you’re first starting to use Twitter for Customer support. An @reply will make it easy for customers to see what you’re doing and you can send an @Reply to anyone. If the customer seems especially upset or if their problem is in any way sensitive try to move the conversation to direct messages (DM), as quickly as possible. Don’t Fake It Most importantly, remember that this is about the customers. A lot of companies have embarrassed themselves on Twitter by trying to turn a bad customer experience into an opportunity for free public relations. This is far more likely to backfire on you than it is to help build your company’s image. Remember that Twitter was modeled on conversations, so try to talk with customers instead of at them. The reputation you’ll gain from helping customers and being honest with them is the best PR you can buy on social networks.